Refund policy

Returns & Refunds

At SentiKits, every kit is assembled with care and sent with intention. Because our kits are curated and prepared specifically for the person receiving them, we are unable to accept returns or exchanges.

That said, we stand fully behind the quality of everything inside. If anything arrives damaged, defective, or missing, we will make it right — no questions asked.

If something is wrong with your order:

Simply email us at hello@sentikits.com within 14 days of delivery with your order number and a photo of the issue. We will send a replacement for any damaged or defective items as quickly as possible.

A note on digital access:

App access codes and digital content are delivered upon purchase and are non-refundable once issued. If you experience any technical issues accessing the app, please reach out and we will resolve it.

Shipping issues:

If your kit is lost in transit, contact us at hello@sentikits.com and we will work with you to resolve it. We are not responsible for delays caused by the carrier once a package has shipped, but we will always do our best to help.

Questions?

We are real people who genuinely care about your experience. Reach us any time at hello@sentikits.com and we will get back to you within 24 hours.